SHIPPING & FAQs

FAQs

 

Shipping & Handling

How long will it take to receive my order?

All orders are made to order as they are personalised therefore I currently have a 7 day turn around time  All labels need to be loaded into the computer, cut on a machine, weeded and packaged. All Laser Cut projects are generally personalised therefore are custom made. As you can see, there is a fair amount of work involved and we strive to have your order done within 7 days of the order date. 

The following shipping details are outlined below:

Standard
Tracked Post
Time Frame
Express Post
Time Frame
Free Local Pickup
LABELS
$5

In WA (5 Business days) 

Other States - 7 Business days

$7.50 1 Business day. However with Covid-19 allow up to 3 days Collie (WA)
REGULAR SIZED ORDERS $9.15

In WA (2-5 Business days)

Other states (3 - 6 Business Days)

$13.95 1 Business day. However with Covid-19 allow up to 3 days Collie (WA)
EXTRA LARGE ORDERS - Eg Birthday boards & large name plaques $18.95

In WA (2-5 Business days)

Other states (3 - 6 Business Days)

$25.95 1 Business day. However with Covid-19 allow up to 3 days Collie (WA)

 

Do we ship internationally?

Yes! We ship worldwide.  If you are unable to check out with your international address please email us and we can give you a quote at delicatedesignsbydarcy@outlook.com

Please see a table below outlining the rough turn around times which will also include a tracking number so you can watch your order in transit!  However when the parcel has been handed over to the 3rd party courier a tracking number may not be provided. 

 

The following shipping guidelines from Australia to the rest of the world are based on non-peak seasons as advertised by Australia Post, our national postal service. These timelines apply after your order has been designed and made:

LOCATION POSTAGE TIME                        
New Zealand  8-15 business days  
Singapore & Hong Kong 6-15 business days 
United Kingdom 11-21 business days
US & Canada 15-25 business days
China 11-21 business days
Other countries 12-20 business days

 

 

Application

How do I apply my labels?

All labels come with a set of application instructions.

Labels are best applied on hard, smooth surfaces such as glass, plastics and tiles. While is possible to apply to wood, it can be trickier as it is a rough surface. 

  1. Ensure your surface has been cleaned thoroughly with soapy water or alcohol and is completely clean, otherwise your labels will not stick. Avoid using cleaning chemicals as this leaves a film.
  2. Rub the transfer tape with your fingers or bank card to ensure it has grabbed the vinyl sticker below it.
  3. Peel this off on a slow 45 degree angle. If it has not stuck to the clear transfer tape, just rub firmly again to pick it up.
  4. Placed transfer tape on your object and rub firmly to ensure it has been stuck. You can choose to leave the transfer tape on overnight to ensure it has been stuck.
  5. Peel of transfer tape on 45 degree angle nice and slowly. If a section does lift, just place it back down and give it another rub.

As mentioned above, it is harder to apply stickers to wood. What we have found works best is to peel some of the label off and place it on the wood. Ensure you have hold of it with your nail and slowly peel. You do need to be patient. But once it has been placed, it will be secure. 

Our metallic Coloured vinyl is a thicker foil therefore does not come of as easy as the standard colours.  You are required to lift each letter with your nail and push it against the clear transfer tape.  This can be a long process and I understand it is frustrating. But once it is on the result looks amazing!

We recommend using the same procedure on the IKEA Trofast Tubs as these have a slight rough surface. 

 

Ordering

How do I order?

Simply find the product you are after in our “Collections” tab.

In each product description it advises you how to place your order. Simply choose your colour, font & quantity required. If you require custom orders, enter all details in the "note to seller" section. Alternatively, you can email your order at delicatedesignsbydarcy@outlook.com and we can arrange payment.  

 

What if I need a label that contains multiple words?

Each ingredient is classified as one label regardless of how many words are in it. For example, self raising flour is three words but is one ingredient, therefore it is one label.

 

Labels

What are your labels made from?

We use permanent vinyl, which is very durable and long lasting. This means it is waterproof and weather resistant. This vinyl can last up to six years if cared properly.

Can I wash my labels?

Absolutely! Our labels are waterproof, however we advise against putting them in the dishwasher. This is so you get as long as possible out of your decals. 

 

Returns

What is your return policy?

Due to our products being made at custom request, we are unable refund or return your products due to change of mind. 

Please ensure you check your order before submitting. In the unlikely event that there is an issue with your label, please notify us within 10 days to arrange a replacement.

To be eligible for a replacement you must supply us with an image of your sticker for assessment.

If you have purchased a faulty or broken item, again we need to be notified within 10 days with photo proof for assessment of refund or exchange.